Customer Service
Hey There 👋🏽
Need help? We will call you up!
Our Customer Support team are on hand to help with any queries. Add your mobile number and we will call you back. (This service operates 24 / 7)
Reach us on
Contact Us
Customer Support Contact Number
+260 760278463 (MTN)
+260771798172 (AIRTEL)
Customer Care E-mail
Our customer support is available 24/7.
FAQ
How to Play Casino Games?
Sign up or log in to your BongoBongo account.
Make sure you have enough money in your account.
Go to the Casino Lobby.
Choose any slot game you want to play.
When the game opens, click Help or Info to read the game rules.
Close the help section.
Select your bet amount.
Click Play and start the game.
How to Get Free Spins? (New Customers)
Sign up for a BongoBongo account.
Make a minimum deposit of K10.
Use the full deposit to play any casino game.
After completing these steps, you will receive 5 free spins within 48 hours.
Important:
You can receive up to a maximum of 100 free spins.
For full terms and conditions, visit the Promotion page.
How to Get Free Spins? (Existing Customers)
Log in to your BongoBongo account.
Go to the Casino Lobby.
Choose a game that offers free spins (not all games have this option).
Click Buy Free Spins inside the game.
Make sure you have enough money in your account (the price will be shown before you buy).
After payment, the free spins will be added automatically.
You can use them immediately.
How to Reset Your Password (PIN)?
Go to the Login page.
Click SMS OTP.
Enter your registered phone number (Example: 097****122).
You will receive a temporary PIN by SMS.
Enter the PIN and click Verify & Login.
Click Change PIN Now.
Set a new 4-digit PIN.
You will be logged in automatically.
How to Request a Call Back?
Go to the BongoBongo homepage.
Click Help (bottom right corner).
Enter your phone number.
Click Request Call Back.
Our team will contact you.